Frequently asked questions

PARK GÜELL REGULATION

From October 2013, Barcelona City Council has got under way a plan for regulation of Park Güell, with the priority objective of preserving this iconic space of our city and keeping it in the best possible state of conservation. For years now, Park Güell and its entire surrounding area have been suffering from mass tourist visits that involve serious disturbance for local residents, as well as a constant degradation of this architectural heritage, unique in the world.

The income generated by this tourist management will be used to improve Park Güell and its setting.

Park Güell occupies 12 hectares.

Access to Park Güell is limited to 1400 visitors per hour and tickets give access to the monument area, the green area and the panoramic areas.

Park Güell’s services embrace a commitment to responsible tourism.

This is why steps are proposed every year to better comply with obligatory and recommended requisites relating to the different spheres of action, within its comprehensive quality environmental management system. These spheres of action are:

 

 

  1. Climate change
  2. Environment
  3. Social
  4. Economy
  5. Culture

 

 

GROUPS ENTITLED TO FREE ENTRY TO PARK GÜELL

The new regulation plan takes into account the needs of local residents in the neighbourhoods adjacent to Park Güell (El Coll, Vallcarca-Penitents, La Salut, El Carmel, Can Baró and Baix Guinardó) and guarantees them unrestricted access free of charge all the year round to enjoy the area. To enter the park, they will need to have a personal and non-transferable card, which may be requested by the entrance staff.

If you are registered as a resident in one of the specified neighbourhoods, you can apply for a card by calling 010 or using the Barcelona City Council’s procedures website.

Yes, the access regulation of Park Güell guarantees free entry to Baldiri Reixac, Jesuïtes de Gràcia (Kostka), Reina Elisenda-Virolai, Montseny and Turó del Cargol schools.

For more information, check directly with your school.

Gaudir Més was created as a Barcelona City Council initiative with the aim of acquainting citizens with the culture and history of the city offering discounts and other advantages, such as enjoying free entry to Park Güell. If you wish to register, you must do so through the Citizen Help and Information Office (OAC). More information at Gaudir Més.

Once you are part of Gaudir Més, in order to access Park Güell free of charge, you must identify yourself as a registered member from this page where you will be able to download your personalised ticket, which will be valid for the day of your request. 

The library card as a means of free access to Park Güell will cease to be valid from 01/01/2022.
 

PREPARING FOR YOUR VISIT

In order to guarantee access to Park Güell, we recommend advance reservation and purchase of tickets. This reservation can be made up to three months ahead of the visit, choosing the date and the time-band, up to a maximum of seven tickets per person for each purchase. If your group has eight or more people, then you have to register and reserve tickets in the specific “Organized Groups and Professionals” section.

Booking for Individual Admission

  • Changes to the Booking:

Changes to the date and time of the visit can be made up to one day before the date of the visit, so long as there is capacity. You can request changes to your booking at the following link using the corresponding booking reference number. 

  • Cancelling the Booking:

This booking cannot be cancelled. The fee will not be refunded under any circumstances, except in exceptional cases, which will be considered on an individual basis. For access regulations, click here.

 

Booking for Organised Group Admission

  • Changes to the Booking:

Changes to the date and time of the booking can be made, provided that payment has been made in full, and the change is made at least two days before the date of your visit, so long as there is capacity. You can request changes to your booking at the following link with the corresponding booking reference number.


The number of people included in the booking may be changed —increasing or reducing the number by up to 20% in relation to the initial booking— so long as there is capacity.

  • Cancelling the Booking:

If you have made the initial pre-payment, you can cancel the booking up to two days before the date of your visit. In this case, the pre-payment amount will be automatically refunded.

If you have paid in full, it is not possible to cancel your booking. However, you may change the date and time of your visit, as long as the change is made up to two days before the date of your booking.

Park Güell’s architectural features, such as its irregular paths and steep ramps, may make it difficult for people with reduced mobility to get about. We recommend that you arrive via Carretera del Carmel, and we suggest a choice of two routes based on your personal circumstances. To find out about our services and the most convenient way to get to Park Güell, click here.

Park Güell has various entrances. We recommend heading for the following ones in order to get here as comfortably and conveniently as possible:

  • Carretera del Carmel, 23, where there is also a coach park.
  • Carrer de Larrard (entry from the Carrer d’Olot / Carrer Marianao side lane).
  • Avinguda del Santuari de Sant Josep de la Muntanya, entry by escalator.

The Vallcarca stop on Line 3 is not recommended, as the mechanical stairs at Baixada de la Glòria are currently out of service and make it difficult to reach the park.

Getting to Park Güell with a private vehicle is not recommended, as most of the parking spaces around the park are in a green area exclusively for residents.

Visitors arriving by private vehicle can use the BSM Travessera de Dalt - Park Güell car park.  

More information at how to get there.

BUYING TICKETS

Yes, it is a free inclusive app that you need to download. The app will show you which areas of the park are most accessible and provide information on how to get there.

If you have an online ticket, you do not need to print the receipt or go through the ticket office: you can simply show your ticket or the QR code on your mobile phone.

Check your spam folder. If you still can't find it, send us an email at: parkguell@bsmsa.cat.

If you have not purchased a ticket in advance, we cannot guarantee that you will be able to enter at the desired time, especially during periods when a great many tourists are visiting.

Reservations are held open for half an hour after the reserved time. Park Güell has limited capacity for visitors, in order to conserve the space properly, for this reason, we cannot guarantee entry outside the reserved time slot.

Once you are inside Park Güell, you can stay as long as you like, but once you have exited, you cannot re-enter.

OTHER SERVICES

Park Güell has been declared as a UNESCO World Heritage site. 

Our goal is to find a balance between tourist activities and social uses, more than anything so that local residents from the adjacent neighbourhoods are able to enjoy the park in peace.

Consequently, requests which do not relate to scientific purposes or training linked to our heritage will not be granted authorisation.

If you believe your request meets the criteria set out above, please contact us at permisos_masu@bcn.cat

Access to the regulated area of the park with companion animals (pets) is only permitted if the animals are duly secured on a lead (in accordance with the Byelaw on the Protection, Possession and Sale of Animals (OPTVA)). Visitors can access the entire park with their pets, except for Nature Square, Hipostyle Room, the Dragon Stairway, the Austria Gardens and the Laundry Room Portico to ensure the safety and protection of people, pets and heritage. People who own or accompany pets shall be responsible for any damage that those animals may cause.

 

Companion animals may only be taken off a lead in the woodland area of Park Güell (outside the regulated area), between 6 am and 11 pm. This is permitted for as long as they stay close to the responsible person and under their visual control, and provided they are trained to respond to that person's commands. This does not apply to potentially dangerous dogs, which must always be kept on a lead and muzzled, as legally required. 

 

See the hundreds of spaces in Barcelona where dogs can be taken off a lead between certain hours by clicking here.

Yes, there is the 'Park Güell and schools' program, which offers educational centres from EU countries the chance of visiting the restricted area with a guide specialised for your age group, or unaccompanied as long as a series of requirements are met.

For more information and bookings, see our educational programme.