Booking for Individual Admission:
- Changes to the Booking:
Changes to the date and time of the visit can be made up to one day before the date of the visit. You can request changes to your booking at the following link using the corresponding booking reference number.
- Cancelling the Booking:
This booking cannot be cancelled. The fee will not be refunded under any circumstances, except in exceptional cases, which will be considered on an individual basis. For access regulations, click here.
Booking for Organised Group Admission:
- Changes to the Booking:
Changes to the date and time of the booking can be made, provided that payment has been made in full, and the change is made at least two days before the date of your visit, so long as there is capacity. You can request changes to your booking at the following link with the corresponding booking reference number.
The number of people included in the booking may be changed —increasing or reducing the number by up to 20% in relation to the initial booking— so long as there is capacity.
- Cancelling the Booking:
If you have made the initial pre-payment, you can cancel the booking up to two days before the date of your visit. In this case, the pre-payment amount will be automatically refunded.
If you have paid in full, it is not possible to cancel your booking. However, you may change the date and time of your visit, as long as the change is made up to two days before the date of your booking.